How to complain
We always aim for great customer experiences and if you are not satisfied with us we want to know about it.
How to file a complaint
If you are not satisfied, please send us a brief description in writing of the reason for the complaint along with your contact details by post, e-mail or fax. Please find our contact information at the bottom of this page.
If you don't receive a response or if you are not satisfied with the response you get, the complaint may be submitted again to: The Head of Risk Management of Nordea Bank S.A. (member of the Executive Management and in charge of complaints). The contact details are the same as for Luxembourg below, but please mark your correspondence "Attn: Head of Risk Management". Please note that this step is not applicable if you are a client in Switzerland or Singapore.
If you are not satisfied with the resolution or response given by the representative of the Executive Management, you can:
- For Luxembourg: file a request for an out-of-court complaint resolution with the Luxembourg financial regulator CSSF
- For Singapore: file a complaint with the Financial Industry Disputes Resolution Centre FIDReC
- For Switzerland: file a complaint with the Banking Ombudsman
Nordea Bank S.A.
562, rue de Neudorf
Fax: (+352) 43 88 74 38
Nordea Bank S.A. Singapore Branch
138 Market Street #09-03
Fax: (+65) 6597 1080
Email: gs.aedron@aedron (Attn: Compliance Department)
Nordea Bank S.A. Luxemburg, Zweigniederlassung Zürich
Fax: (+41) 44 421 42 82
Email: hc.aedron@aedron (Attn: Compliance Department)